HeroTasks

Legal information

Terms of use

These terms govern the relationship between the user and the owner of HeroTasks, including subscriptions purchased through the App Store and Google Play.

Last updated: September 7, 2026

1. Parties and acceptance

These terms are entered into between ECOMMERCE BUSINESS INTELLIGENCE, S.L. (NIF B01635143, Campus Universitario de Espinardo, 7, Edif. CEEIM, 30100 Espinardo (Murcia), Spain; hereinafter “we”) and the person who creates an account or uses the HeroTasks Parents and HeroTasks apps (hereinafter “you” or “the user”). By signing up or using the Service you accept these terms, the legal notice and the privacy policy.

2. Requirements to use the Service

  • Only an adult with legal capacity to contract, who holds parental authority or guardianship over the minors whose profiles they create, may create an account.
  • The kids app is designed to be used by minors under the supervision of an adult in the family and opens with that adult’s account. Minors do not contract anything or assume obligations.
  • You undertake to provide truthful data and keep your password confidential. You are responsible for the activity carried out with your account, including on devices where you have signed in to the kids app.

3. Description of the Service

HeroTasks lets families organise scheduled chores, review and approve them daily, and manage a points system redeemable for rewards defined by the adults themselves. It includes additional features such as timed missions, a virtual aquarium and task groups, some of which are reserved for the Premium plan.

Points, rewards and virtual items have no monetary value, are not transferable or exchangeable for money, and their fulfilment outside the app is the sole responsibility of the adults in each family. We may modify, add or remove features to improve the Service, giving reasonable notice if the change is substantial.

4. Free plan and Premium subscription

4.1 Free plan

The free plan lets you use the Service with limits on the number of adults, kids, tasks and rewards. The current limits are shown in the “Family” tab of the parents app and in the pricing section of our website.

4.2 Premium subscription

  • Content: raises the plan limits and unlocks the features marked as Premium (lightning missions, aquarium, task groups and editable history).
  • Price and duration: monthly subscription with automatic renewal. The price in your currency, applicable taxes and any trial period are shown on the purchase screen before you confirm.
  • Billing: charged through your App Store (Apple) or Google Play (Google) account when you confirm the purchase, and at each renewal within the 24 hours before the end of the current period, unless you cancel beforehand.
  • Cancellation: you can cancel at any time from the subscription management of your Apple or Google account, or from the subscription centre in the parents app. Cancellation takes effect at the end of the period already paid; until then you keep Premium access.
  • Refunds: payments are handled by the respective store and governed by its terms. Refund requests must be addressed to Apple or Google.
  • Price changes: we will notify you in advance through the store; if you do not accept the new price, the subscription will be cancelled at the end of the current period.
  • End of subscription: when it ends, your family returns to the free plan. If you exceed its limits, the app will ask you to reduce tasks, rewards or members before you can keep approving, but no data is deleted.

4.3 Right of withdrawal

As this is digital content whose performance begins immediately after purchase, you expressly agree to the start of the service and acknowledge that you lose the 14-day right of withdrawal provided by consumer law, without prejudice to Apple’s and Google’s refund policies.

5. Acceptable use

You agree not to:

  • Access or attempt to access other families’ data.
  • Use the Service in a way that harms minors or breaks the law.
  • Reverse engineer, copy or resell the Service or its content.
  • Circumvent your plan’s limits or the security measures.

We may suspend or cancel accounts that breach these terms, with prior notice where possible.

6. Intellectual property and licence

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the apps on devices you control, solely to organise family life in accordance with these terms. The Service and all its elements remain the property of ECOMMERCE BUSINESS INTELLIGENCE, S.L. or its licensors. The content you enter (task names, rewards, etc.) remains yours; you authorise us to store and display it only to provide the Service to you.

7. App store specific terms

These terms are between you and us, not with Apple or Google. Apple and Google are not responsible for the apps or their content, nor do they have any obligation to provide support or maintenance. You acknowledge that Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. If the apps fail to conform to any applicable warranty, you may notify the store to obtain, where applicable, a refund of the price paid; the store assumes no other warranty obligation. You must also comply with the terms of use of the store from which you download the apps.

8. Warranties and liability

We provide the Service with due diligence, but do not guarantee that it is free of errors or interruptions. To the extent permitted by law, we are not liable for indirect damages or for data loss caused by failures of devices, networks or providers beyond our control, and our total liability towards you is limited to the amount paid for the Service in the preceding twelve months. Nothing in the above limits the rights granted to you by consumer law.

9. Duration and termination

The contract remains in force while you keep your account. You can delete it at any time by following the instructions on the Delete account page. Deletion erases the family, the kids’ profiles and all activity, and does not entitle you to a refund of periods already paid. Cancel your subscription in the store beforehand to avoid further renewals.

10. Changes

We may modify these terms to adapt them to legal or Service changes. We will notify you at least 15 days in advance by email or within the app. If you do not agree, you can delete your account before they take effect; continuing to use the Service constitutes acceptance.

11. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence and use the European online dispute resolution platform (ec.europa.eu/consumers/odr). In all other cases, the parties submit to the Courts and Tribunals of Murcia, Spain.

12. Contact

Support and enquiries: hola@herotasks.app.